Shipping policy
NEATVIBECO - SHIPPING POLICY
Effective Date: July 3, 2026
At NeatVibeCo, we believe a better home starts with thoughtful choices — not only in the products you use, but also in how they reach your home. This Shipping Policy explains how we process, ship, and deliver your order.
The international logistics and global supply chain fulfillment of this online storefront are legally operated under our parental commercial hub: BESKITS CLEANING PRODUCTS LIMITED, incorporated in Hong Kong.
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OUR SHIPPING PHILOSOPHY
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NeatVibeCo is a clean-living and home lifestyle brand designed for real homes and everyday living.
To reduce unnecessary warehousing, excess inventory, and carbon emissions, many of our products are shipped directly from trusted manufacturing partners and global fulfillment hubs. This direct-to-you approach allows us to:
- Deliver reliable, well-designed home cleaning and backyard essentials.
- Keep pricing fair without traditional retail markups.
- Reduce waste and support a more intentional supply chain.
We appreciate your patience as part of this smarter, more sustainable way of shopping.
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1. PROCESSING TIME & SHIPPING FEE
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Every NeatVibeCo order is handled with care.
- Order Processing Time: Please allow 2–4 business days for order processing, strict quality checks, and protective packaging before shipment.
- Peak Seasons (Holidays / High-Volume Sales): Processing times may extend up to 5 business days during high-volume periods.
- Shipping Fee: We offer a flat $5.99 USD shipping fee on all standard orders worldwide to keep checkout entirely transparent and frictionless.
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2. ESTIMATED DELIVERY TIMES
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Because NeatVibeCo products are fulfilled through premium global partners, delivery times may vary slightly based on destination efficiency.
- United States: 10 – 15 Business Days
- Canada / United Kingdom / Australia: 11 – 16 Business Days
- Rest of World: 15 – 20 Business Days
*Please Note: Delivery times are estimates and not guaranteed delivery dates. We appreciate your understanding — quality products and thoughtful delivery take time.*
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3. ORDER TRACKING
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Once your order has officially shipped, you will receive an automated shipping confirmation email containing your unique tracking number.
Please note:
- Tracking updates may take 1–3 business days to appear on the carrier's network after the label is created.
- If tracking information does not update immediately, your package is still securely in transit.
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4. CUSTOMS, DUTIES & TAXES
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For international orders, shipments are sent DDU (Delivered Duty Unpaid). This means:
- Any customs fees, duties, or import taxes assessed by your local government are the sole responsibility of the customer.
- NeatVibeCo is not responsible for transit delays caused by customs clearance procedures.
- Customs fees are highly uncommon for small household, cleaning, and garden utensils, but regulations vary by country.
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5. ORDER MODIFICATIONS & CANCELLATIONS
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We begin processing orders quickly to ensure timely delivery.
- If you need to change your shipping address or cancel your order, please contact us at service@neatvibeco.com within 12 hours of placing your order.
- Once an order enters the official processing stage with our fulfillment partners, modifications or cancellations are no longer possible.
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6. LOST OR DAMAGED PACKAGES
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Your satisfaction is our absolute priority.
- Damaged Items: If your package arrives damaged due to rough transit, please send us clear photos of the packaging and item within 72 hours of arrival at service@neatvibeco.com, and we will arrange a free replacement immediately.
- Lost in Transit: If the carrier officially confirms your package is lost or misdelivered, we will send an identical replacement free of charge.
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7. CONTACT OUR LOGISTICS CARE HUB
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If you have any specific inquiries regarding your shipment, bulk orders, or tracking data, please reach out to our corporate distribution hub:
- Corporate Legal Entity: BESKITS CLEANING PRODUCTS LIMITED
- Registered Office Address: Room 07, 1/F, CORE45, 45 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
- Customer Support Email: service@neatvibeco.com
- North American Helpline: +1 (951) 631-8110 (Available PDT 9:00 AM - 6:00 PM, Monday to Friday)