Privacy policy

NEATVIBECO - OFFICIAL PRIVACY POLICY

At NeatVibeCo, accessible from neatvibeco.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by NeatVibeCo and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in NeatVibeCo. This policy is not applicable to any information collected offline or via channels other than this website.

The data controller responsible for your personal information is BESKITS CLEANING PRODUCTS LIMITED, a company incorporated in Hong Kong.

1. INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

- Contact & Account Information: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account or make a purchase, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
- Payment Information: To complete your order, our third-party payment processors (such as Stripe, PayPal, or AXON) collect your billing address, credit card details, or other financial details. We do not store or host your sensitive payment credentials on our own servers.
- Device & Log Data: Like many websites, we automatically collect certain info when you visit NeatVibeCo. This includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

2. HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and fulfill your purchases.
- Improve, personalize, and expand our home and garden clean-living solutions.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you automated emails (e.g., order confirmations, shipping updates, cart abandonment reminders).
- Find and prevent fraud to ensure a secure transaction network.

3. COOKIES AND WEB BEACONS
Like any other website, NeatVibeCo uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

4. THIRD-PARTY SERVICE PROVIDERS & SHARING DATA
We do not sell, trade, or rent your personal identification information to others

All third parties are contractually obligated to protect your personal data and are prohibited from using it for any other unauthorized purpose.

5. CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)
Under the CCPA, among other rights, California consumers have the right to request that a business disclose the categories and specific pieces of personal data collected, request deletion of personal data, and request that a business stop selling the consumer's personal data. If you make a request, we have one month to respond to you.

6. GDPR DATA PROTECTION RIGHTS
 We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: the right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to object to processing, and the right to data portability.

7. CHILDREN'S INFORMATION
NeatVibeCo does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will remove such information from our records.

8. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.

9. CONTACT US
If you have any questions or suggestions about our Privacy Policy, or wish to manage your personal data, do not hesitate to reach out to our global corporate data center:

Corporate Entity: BESKITS CLEANING PRODUCTS LIMITED
Official Corporate Address: Room 07, 1/F, CORE45, 45 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong

Brand:NeatVibeCo
Customer Support Email: service@neatvibeco.com
North American Support Line: +1 (951) 631-8110 (Available PDT 9AM - 6PM)