Shipping conditions
NEATVIBECO - SHIPPING CONDITIONS
This Shipping Conditions document governs the legal terms, liabilities, and conditions regarding the fulfillment, transit, and delivery of all commodities purchased through the website https://neatvibeco.com (the "Site"). By finalizing a purchase on this Site, the Customer ("you", "your") explicitly agrees to be bound by these legal conditions.
All international logistics, customs declarations, corporate supply chains, and freight arrangements associated with this website are legally managed and executed under our global corporate logistics center: BESKITS CLEANING PRODUCTS LIMITED, a company incorporated in Hong Kong.
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1. TRANSFER OF RISK AND LEGAL TITLE
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- FOB Shipping Point (Free on Board): Unless explicitly stated otherwise in writing, all commercial transactions executed on this Site are conducted on an "FOB Shipping Point" basis.
- Legal Transfer: This means that the legal title, ownership, and all associated risks of loss or damage to the merchandise transfer entirely from NeatVibeCo to the Customer the exact moment the package is handed over to the third-party commercial carrier (such as USPS, DHL, FedEx, or regional postal networks) at our fulfillment hub.
- Courier Liability: Once the carrier accepts the cargo and generates a trackable manifest, the shipping carrier assumes full custody and physical responsibility for the transit process.
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2. DELIVERY ATTEMPTS AND CUSTOMER OBLIGATIONS
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- Accurate Address Information: The Customer bears the sole legal obligation to provide flawless, verifiable shipping credentials at checkout. NeatVibeCo is entirely exempt from any liability if a shipment fails, is misdelivered, or is discarded due to typos, missing apartment numbers, or outdated street details provided by the buyer.
- Unclaimed Packages: Local postal networks usually require a signature or a secure drop-off point. If a package is returned to our sorting center or destroyed by local authorities because the Customer was unavailable after multiple delivery attempts, refused to pick up the item from a local post office, or provided an inaccessible residential structure, the transaction will be deemed completed. No refunds or chargeback settlements will be authorized under these conditions.
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3. FORCE MAJEURE AND TRANSIT DELAYS
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NeatVibeCo and its parent organization, BESKITS CLEANING PRODUCTS LIMITED, shall not be held liable or contractually breached for any delivery failures, routing bottlenecks, or extended delays arising from events beyond our reasonable control (Force Majeure). Such occurrences include, but are not limited to:
- Natural catastrophes (severe weather anomalies, earthquakes, floods).
- Public health crises, pandemics, lockdowns, or local state-of-emergency protocols.
- Political disruptions, strikes, customs clearance bottlenecks, border closures, or international port congestion.
- Systemic technical failures within global freight or postal scanning infrastructure.
Estimated transit windows are commercial projections provided in good faith and do not constitute strict, legally binding deadlines.
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4. PACKAGE THEFT AND "DELIVERED" DISPUTES
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- Proof of Delivery: In any scenario where the carrier's official tracking electronic ledger states that the package has been successfully "Delivered" (including geo-location drop-offs or mailbox placements), that carrier manifest constitutes absolute legal proof of successful contract completion.
- Porch Piracy: NeatVibeCo is not contractually liable for "porch piracy" or stolen packages after a verified delivery has occurred. If you believe your package was stolen post-delivery, you must file an official claim directly with the shipping carrier or your local police authorities.
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5. REFUSAL OF SHIPMENT AND TARIFF DISPUTES
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All shipments destined outside of the domestic fulfillment zone are dispatched DDU (Delivered Duty Unpaid).
- If a Customer refuses to accept a delivery from the carrier due to unexpected local customs duties, VAT, or administrative import tariffs levied by their country's government, the package may be abandoned or destroyed by customs.
- In the event of an unauthorized shipment refusal, NeatVibeCo reserves the right to charge the Customer for all associated return freight bills, customs penalties, and structural destruction processing fees, or decline any refund request entirely.
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6. LOGISTICS LEGAL CONTRACT AND CONTACT INFO
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For formal inquiries regarding legal title transfers, missing cargo investigations, or corporate supply chain logistics conditions, please direct your correspondence to our administrative data offices:
- Global Corporate Entity: BESKITS CLEANING PRODUCTS LIMITED
- Registered Logistics Address: Room 07, 1/F, CORE45, 45 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong
- Customer Care Email: service@neatvibeco.com
- North American Corporate Helpline: +1 (951) 631-8110 (Operational Hour: PDT 9:00 AM - 6:00 PM, Monday to Friday)